Delivery and Returns

We're committed to providing a seamless shopping experience, including reliable delivery and returns. Please review our policies regarding cancellations, returns, and refunds below.

SHIPPING INFORMATION

We offer reliable shipping options to ensure your products reach you on time:

• Baltic States Shipping (Estonia, Latvia, Lithuania): We ship to these countries via Omniva parcel terminals. Delivery typically takes 2-4 business days..

• International Shipping: We partner with various carriers for international orders depending on the destination country. European packages usually arrive within 7-14 working days, while deliveries to the US and the rest of the world take approximately 14-21 working days.

Cancellations, Returns, and Refunds

Whether you need to cancel an order, return a product, or claim a refund, we've outlined our process to ensure your needs are met efficiently and fairly.

1. Right of Withdrawal for Consumers

As a consumer, you can withdraw from your purchase within 14 days without providing any reason. This withdrawal period expires 14 days after you, or a third party designated by you, acquire physical possession of the goods. To exercise this right, please email a clear statement stating your decision to withdraw from the contract.

2. Notification Period in Case of Defects

If you discover any product defects, please notify us immediately upon discovery but no later than 2 months after becoming aware of the defect. You are assumed to become aware of the defect within a day after receiving the products. Timely notification is crucial, as failure to provide it may exclude you from seeking remedies for defective products unless otherwise provided by law.

3. Conditions for Returns and Exchanges

To be eligible for a return or exchange, items must be returned unused, in their original condition, and with all labels and packaging intact. Just so you know, certain goods, such as personalized items or perishable goods, are not eligible for return. If you wish to exchange an item, we will confirm the availability of a replacement at your request. Please bear in mind that you are responsible for the cost of returning the products, except when the returned product does not comply with your order, such as being incorrect or defective. In such cases, we will cover the return shipping costs.

4. Process for Claiming Refunds

Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will be applied to your original method of payment. Refunds are typically made within 14 days from the day we receive the returned products or you provide evidence of having returned the products, whichever occurs first. Please note that we reserve the right to withhold the refund until we have received the products or you have supplied evidence of having sent them back. If you have chosen a shipment method other than our standard delivery, we are not obligated to reimburse the cost exceeding that of the standard delivery option.

If you have any questions or need assistance, please don't hesitate to contact our friendly customer support team. We're here to help!